Frequently asked questions

Opening hours and location

Starting September 2024, we are open every Friday and Saturday, from 13.00 tot 18.00 hrs, at Korte Vlierstraat 5, 2000 Antwerp, Belgium.

Orders

 

Payment

We use Mollie as payment gateway, and offer credit card, Ideal, Bancontact and Paypal methods.

Shipping

We ship orders (at least) every Friday. The shipping costs depend on the amount of items and destination. We offer free shipping in Belgium and The Netherlands for orders above €50,-.

Pickup

You can also pick up your order at Tique, Korte Vlierstraat 5, 2000 Antwerp. Choose Pickup at checkout, and we will prepare your order for pickup.

Damaged or lost package

If your package is damaged or lost, please report it to the carrier.

Returns

If you want to return an order, please do this within 7 days from receiving the order, the buyer is responsible for the return shipping costs. Returned books must be in perfect condition. Tique reserves the right to refuse reimbursement of the books if this shouldn’t be the case.

 

Questions, complaints and compliments

If you have a question, complaint, compliment or anything else you want to let us know, please send us an e-mail, we will do our best to respond asap.

 

Can I sell my book at Tique?

If it fits within our topics, maybe! Please send us an e-mail, with details about the publication.